Leading with Emotional Intelligence

Emotional intelligence (EI) is the ability to recognize, understand, and manage one’s own emotions while also interpreting and responding to the emotions of others. High EI supports better relationships, stronger leadership, and greater resilience. This course explores the foundations of EI, including personal awareness, self-regulation, empathy, and social skills. Matching activities and multiple choice questions are used throughout the course to test your knowledge.

What You’ll Learn:

• The impact and importance of EI
• How to manage emotional triggers and reactions
• Ways to build connection and trust through empathy and awareness

By the end of this course, participants will be able to:

• Define emotional intelligence (EI) and its key components.
• Recognize the impact of EI on leadership effectiveness.
• Identify and manage emotional triggers in high-stress situations.
• Demonstrate empathy to build trust and stronger relationships.
• Apply EI techniques to real workplace scenarios for better communication and collaboration.

In partnership with:

Module 1: What is Emotional Intelligence?

Get grounded in the fundamentals of emotional intelligence (EI) and why it matters. This module introduces five key components—self-awareness, self-regulation, motivation, empathy, and social skills—and explores how emotional awareness shapes the way we lead, connect, and communicate.

Key Topics:

• Definition of EI
• Emotional Intelligence vs. IQ
• The Five Core Components of EI (Daniel Goleman’s Model):
  • Self-awareness
  • Self-regulation
  • Motivation
  • Empathy
  • Social skills

Module 2: Improving Self-Awareness

Explore how identifying your emotional triggers and practicing mindfulness can lead to better emotional clarity and control. This module helps you shift from reactive to intentional leadership by deepening your self-awareness.

Key Topics:

• A step by step approach to responding to stressful situations
• Defining Self-Awareness
• Consequences of a lack of self-awareness

Module 3: Boosting Self-Regulation

Regulating emotions isn’t about hiding them, it’s about managing them with intention. Choosing your response over reacting on impulse gives you greater influence and control.

Key Topics:

• What is self-regulation?
• How to improve your self-regulation

Module 4: Increasing Self-Motivation

In this module, you’ll explore what self-motivation is, why it matters, and how it drives personal and professional success. You’ll learn the key traits of self-motivated individuals, the benefits it brings, and practical strategies to strengthen your own internal drive.

Key Topics:

• Self-Motivation definition
• Motivators
• Benefits of self-motivation
• Improvements to implement in your day-to-day life

Module 5: Developing Empathy

This module explores the role of empathy in the workplace and how it strengthens relationships, builds trust, and supports team members through challenges. You’ll learn the difference between empathy and sympathy, practice identifying levels of empathetic response, and discover how to engage in deeper, more meaningful conversations.

Key Topics:

• Understanding empathy in the workplace
• Empathy vs. Sympathy
• Learn how empathetic you are

Module 6: Enhancing Social Skills to Complete Emotional Intelligence

In this final module, you’ll explore how strong social skills complete the emotional intelligence framework. Social skills are the outward expression of EI, enabling you to communicate, build relationships, and influence others effectively.

Key Topics:

• Introduction to social skills
• The Seven Hallmarks of Success
• Developing your social skills