Introduction to Change Management

Introduction to Change Management equips participants with essential knowledge and tools to understand, lead, and support change initiatives effectively. In today’s fast-paced and constantly evolving world, change is not optional—it’s essential. This course provides a clear roadmap for navigating organizational change, whether you’re adopting new technologies, adjusting workflows, or reshaping workplace culture.

Through five focused modules, participants will explore common challenges in change management, examine key frameworks, and learn practical strategies for building change plans, aligning efforts with strategic goals, and leading with empathy and resilience. The course also emphasizes the importance of coaching, emotional awareness, and creating psychological safety to support teams through uncertainty.

After completing this course, you will be able to:

• Define change management and recognize common challenges and pitfalls
• Identify internal and external drivers of change
• Communicate a compelling vision and build alignment at all levels
• Lead with empathy and support emotional well-being during change
• Use coaching techniques to guide teams through uncertainty and ambiguity

In partnership with:

Module 1: Strategies for Effective Change Management

Key Topics:

• What is Change Management
• The steps needed to guide an organization through change
• The competencies of Change Management
• The benefits of Change Management

Module 2: What Drives Organizational Change?

Key Topics:

• What drives organizational change? You will learn about internal and external drivers
• The three main types of organizational change
• How to identify early indicators of the need for change
• Best practices and case studies

Module 3: Leading Through Change

Key Topics:

• The role of leaders at different levels
• Best practices and tips
• Vague vs clear messages

Module 4:  Leading with Empathy and Resilience

Key Topics:

• A guide to empathetic responses – the 3N Model
• The resilience curve

Module 5: Coaching Teams Through Uncertainty

Key Topics:

• What is Coaching Leadership?
• Key questions/concepts to discuss with your team
• Matching activity and multiple choice questions to test what you’ve learned