Generational Dynamics: Navigating Multigenerational Workplaces

With different values, work styles, and expectations at play, understanding what drives each generation is key to building a more cohesive and productive team.

This course explores the complexities and opportunities presented by multigenerational workplaces. With up to five generations working side by side, understanding generational dynamics is more crucial than ever. Participants will gain insights into the values, communication preferences, and expectations of different age groups. Through case studies, discussion, and actionable strategies, learners will discover how to reduce conflict, increase collaboration, and lead diverse teams with empathy and clarity.

By the end of this course, you will be able to:

• Identify the characteristics, values, and workplace expectations of different generations.
• Recognize common sources of cross-generational tension.
• Communicate effectively across generational divides.
• Apply strategies to lead and manage teams across multiple generations.
• Develop a personalized action plan to promote generational inclusion and collaboration.

In partnership with:

Module 1: Building Bridges Across Age Divides

Objective: Understand who the generations are, what shaped them, and how those influences show up in the workplace.

This module helps you understand the unique characteristics and influences of different generations and how these shape workplace attitudes and expectations. You will explore common stereotypes, learn to recognize generational biases, and discover how fostering understanding can improve communication, engagement, and collaboration across age groups.

Module 2: Communication Across Generations

Objective: Learn how to tailor communication approaches to meet generational needs and preferences.

Discover how to tailor your communication to meet the diverse preferences of different generations, from formal to casual styles and from face-to-face to digital channels. This module covers common causes of miscommunication, such as differences in tone interpretation and feedback styles, and offers practical strategies to improve understanding.

Module 3: Managing Multigenerational Teams

Objective: Develop leadership and team strategies to maximize the strengths of a generationally diverse team.

This module explores common challenges such as differing values, technology gaps, and work-life balance conflicts. You’ll learn best practices for managing these differences, along with conflict resolution and collaboration techniques, supported by case studies.

Module 4: Action Plan

Objective: Build a personal plan for navigating and leading in a multigenerational workplace.

Create a personalized strategy for leading effectively in a multigenerational workplace. This module guides you through self-assessment to uncover your own generational perspectives and blind spots. You’ll set goals, identify key relationships to strengthen, and plan specific changes in your communication and leadership habits.