Coaching Conversations that Drive Engagement

In today’s workplace, engagement isn’t optional—it’s essential. Effective coaching helps leaders turn everyday interactions into powerful moments that build trust, spark insight, and drive performance.

This course equips leaders with the mindset and skills of a modern coach. Through practical tools and real-world scenarios, you’ll learn how to create space for growth, foster accountability, and deepen connection in every conversation.

By the end of this course, you will be able to:

• Differentiate between managing, mentoring, and coaching—and know when to use each
• Understand what drives engagement and how to avoid common coaching pitfalls
• Create a coaching environment that promotes trust, safety, and openness
• Practice key coaching skills like active listening, asking powerful questions, and offering affirming feedback
• Apply coaching techniques to real workplace challenges such as underperformance, disengagement, and resistance to change

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Module 1: Coaching vs. Managing vs. Mentoring

Objective: Understand how coaching differs from other leadership approaches and when to use it.
Key Topics:

• Core differences between coaching, managing, and mentoring
• When coaching is the most effective approach
• Why coaching builds engagement, not just compliance
• The mindset shift: from fixing to facilitating

Module 2: The Engagement Gap

Objective: Identify the behaviors that either drive or derail engagement during coaching.
Key Topics:

• What the “engagement gap” is and why it matters
• Common causes of disengagement (e.g., over-directing, lack of safety)
• Five drivers of engagement: purpose, autonomy, mastery, belonging, progress
• Coaching habits that close the gap

Module 3: Creating the Conditions for Coaching

Objective: Learn how to set the tone, build trust, and create space for productive conversations.
Key Topics:

• Setting intention: support vs. control
• Creating psychological safety (ask permission, clarify purpose)
• Being fully present and listening without distraction
• Coaching mindset shifts that build connection and belief

Module 4: Core Coaching Skills

Objective: Build communication skills that spark reflection, accountability, and buy-in.
Key Topics:

• Active listening: silence, reflection, emotional attunement
• Asking powerful, forward-focused questions
• Acknowledging effort and reinforcing growth
• Framing feedback using simple models like SBI

Module 5: Real-World Coaching Scenarios

Objective: Practice applying coaching skills to common leadership challenges.
Key Topics:

• Scenario 1: Coaching for performance without micromanaging
• Scenario 2: Re-engaging a team member around career goals
• Scenario 3: Coaching through resistance to change
• Using simple coaching moves: explore, ask, follow up