The session explores the essential skills of listening, documentation, and proactive workplace engagement to prevent and respond to workplace incidents
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Join Lori Ann and John Wilson for an in-depth session on effective listening and trauma-informed interviewing in the workplace. This webinar provides practical guidance on how organizations and individuals can recognize, document, and respond to workplace concerns, fostering trust, psychological safety, and ethical evidence collection.
Participants will learn how to assess fairness, capture evidence, and use structured listening systems, such as stay interviews and pulse checks, to support employees and maintain organizational accountability. Real-life scenarios illustrate how listening, empathy, and proper communication techniques play a critical role in preventing escalation and ensuring ethical investigations.
Part of a 3 session series.
Agenda:
Introduction of Presenters – Lori Ann Walsh and John Wilson
The Importance of Listening – Building trust, early issue detection, and creating an evidence trail
Active and Trauma-Informed Listening – Techniques for empathetic, unbiased engagement
Non-Verbal Communication and Rapport-Building – Understanding baselines and emotional cues
Barriers to Speaking Up – Fear, cultural norms, power dynamics, and lack of psychological safety
Structured Listening Systems – Stay interviews, pulse checks, listening logs, and team debriefs
Scenario-Based Learning – Practical examples of workplace incidents and appropriate responses
Legal and Ethical Implications – Documentation as part of the evidence trail
Neutral and Defensive Listening – Avoiding bias and managing challenging conversations
Closing and Key Takeaways – Practice, reflection, and improving communication skills
Agenda:
Introduction of Presenters – Lori Ann Walsh and John Wilson
The Importance of Listening – Building trust, early issue detection, and creating an evidence trail
Active and Trauma-Informed Listening – Techniques for empathetic, unbiased engagement
Non-Verbal Communication and Rapport-Building – Understanding baselines and emotional cues
Barriers to Speaking Up – Fear, cultural norms, power dynamics, and lack of psychological safety
Structured Listening Systems – Stay interviews, pulse checks, listening logs, and team debriefs
Scenario-Based Learning – Practical examples of workplace incidents and appropriate responses
Legal and Ethical Implications – Documentation as part of the evidence trail
Neutral and Defensive Listening – Avoiding bias and managing challenging conversations
Closing and Key Takeaways – Practice, reflection, and improving communication skills
Dans un esprit de respect, de réciprocité et de vérité, nous honorons et reconnaissons Moh’kinsstis, le territoire traditionnel du Traité 7 et les pratiques orales de la confédération des Pieds-Noirs : Siksika, Kainai, Piikani, ainsi que les nations Îyâxe Nakoda et Tsuut’ina. Nous reconnaissons que ce territoire abrite la Nation métisse de l’Alberta, la région 3 au sein de la patrie historique des Métis du Nord-Ouest. Enfin, nous reconnaissons toutes les nations qui vivent, travaillent et se divertissent sur ce territoire, et qui l’honorent et le célèbrent.
In the spirit of respect, reciprocity and truth, we honour and acknowledge Moh’kinsstis and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy: Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3, within the historical Northwest Métis homeland. Finally, we recognize all Nations who live, work and play on this land and honour and celebrate this territory.