Strong problem-solving skills set great professionals apart. This course will help you build the practical strategies needed to tackle challenges with confidence.
Great problem solvers use structured thinking, creative exploration, and decision-making tools to arrive at meaningful and sustainable solutions. This course will sharpen your ability to think clearly and creatively, guiding you through strategies that work in both routine situations and high-stakes scenarios. Whether you’re untangling process issues, navigating team dynamics, or launching innovation, you’ll learn how to bring insight and structure to complexity.
In this course, you’ll gain practical techniques to strengthen your problem-solving abilities, whether you’re handling everyday issues or complex dilemmas.
What You’ll Learn:
In partnership with:
Key Topics: Through videos, definitions, and interactive activities, you will explore the two modes of thinking in problem-solving. Divergent thinking, which generates a wide range of ideas and possibilities, and convergent thinking, which narrows options to make informed decisions. Effective problem solvers use both: Expanding creatively, then focusing analytically.
Key Topics: In fast-paced situations, mental shortcuts (or heuristics) can help us make quick decisions, but they can also lead us astray. In this module, you’ll learn how common heuristics work, where they help, where they hinder, and how to recognize the hidden biases that may be influencing your thinking.
Key Topics: Often, the way we define a problem limits the solutions we find. In this module, you’ll learn how to reframe challenges by questioning assumptions, shifting perspectives, and using simple tools to uncover new insights. Reframing helps unlock more effective, creative solutions by asking: “What else could this problem be about?”
Key Topics: Design thinking is a structured, human-centered approach to problem-solving that starts with empathy and ends with innovative, tested solutions. In this module, you’ll explore its five phases—Empathize, Define, Generate, Explore, and Test—and learn how to apply this flexible, iterative process to real-world challenges.
Key Topics: Through videos, definitions, and interactive activities, you will explore the two modes of thinking in problem-solving. Divergent thinking, which generates a wide range of ideas and possibilities, and convergent thinking, which narrows options to make informed decisions. Effective problem solvers use both: Expanding creatively, then focusing analytically.
Key Topics: In fast-paced situations, mental shortcuts (or heuristics) can help us make quick decisions, but they can also lead us astray. In this module, you'll learn how common heuristics work, where they help, where they hinder, and how to recognize the hidden biases that may be influencing your thinking.
Key Topics: Often, the way we define a problem limits the solutions we find. In this module, you'll learn how to reframe challenges by questioning assumptions, shifting perspectives, and using simple tools to uncover new insights. Reframing helps unlock more effective, creative solutions by asking: “What else could this problem be about?”
Key Topics: Design thinking is a structured, human-centered approach to problem-solving that starts with empathy and ends with innovative, tested solutions. In this module, you'll explore its five phases—Empathize, Define, Generate, Explore, and Test—and learn how to apply this flexible, iterative process to real-world challenges.
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Dans un esprit de respect, de réciprocité et de vérité, nous honorons et reconnaissons Moh’kinsstis, le territoire traditionnel du Traité 7 et les pratiques orales de la confédération des Pieds-Noirs : Siksika, Kainai, Piikani, ainsi que les nations Îyâxe Nakoda et Tsuut’ina. Nous reconnaissons que ce territoire abrite la Nation métisse de l’Alberta, la région 3 au sein de la patrie historique des Métis du Nord-Ouest. Enfin, nous reconnaissons toutes les nations qui vivent, travaillent et se divertissent sur ce territoire, et qui l’honorent et le célèbrent.
In the spirit of respect, reciprocity and truth, we honour and acknowledge Moh’kinsstis and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy: Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3, within the historical Northwest Métis homeland. Finally, we recognize all Nations who live, work and play on this land and honour and celebrate this territory.
